Velociti Services has taken a significant step towards achieving a culture of customer service excellence by partnering with Horst Schulze, co-founder of the Ritz Carlton Hotel chain. Schulze, a renowned figure in the hospitality industry, has been instrumental in shaping the concepts of service and hospitality across various industries.
The Ritz-Carlton Legacy
Under Schulze’s leadership, The Ritz-Carlton Hotel Company achieved global recognition, being named the #1 hotel in the world for 13 consecutive years. The company also received the prestigious Malcolm Baldrige National Quality Award twice, a testament to its commitment to quality and customer service.
25 Service Standards: The Core of Velociti’s Vision
Guided by Schulze’s expertise, Velociti has established 25 Service Standards that are central to our vision of becoming the most respected facilities services company in the world. These standards are not merely a set of guidelines; they are ingrained in our company’s culture.
Daily Reinforcement and Employee Engagement
Every day, at the start of each shift, supervisors review these standards with their teams. This daily reinforcement ensures that every employee understands and embraces our commitment to providing excellent service and maintaining a safe working environment. Each employee also carries a wallet-sized copy of the standards, making them easily accessible and reinforcing their importance.
Driving Employee Retention and Attracting Top Talent
We believe this focus on service standards will not only enhance customer satisfaction but also drive employee retention and engagement. By creating a culture of excellence, Velociti aims to attract and retain the best talent in the facilities services industry.
The Future of Velociti Services
With our unwavering commitment to customer service and a strong focus on employee engagement, Velociti Services is poised to achieve our vision of becoming the most respected facilities services company in the world. The partnership with Horst Schulze and the implementation of the 25 Service Standards are significant steps towards achieving this goal.